Access your legacy account status. Please note that **BlockFi is undergoing a court-supervised process**. Trading and new deposits are no longer supported. Use this portal for essential account information and claim documentation.
BlockFi Login and Account Claims Process FAQ
1. I can't complete my **BlockFi login** because my 2FA code is failing. How do I initiate a reset?
A persistent 2FA failure during **BlockFi login** typically stems from a synchronization issue with your authenticator app's clock. First, ensure your phone's time is set to automatically update via the network. If the problem continues, you must follow the official 2FA disable/reset procedure linked on the login page. Due to the high-stakes nature of the platform's current status, this process requires rigorous identity verification, including submitting clear photos of your government ID and a selfie. This manual review is necessary to protect client assets from unauthorized access, and response times may vary due to volume.
2. My **BlockFi login** is successful, but my account is "view-only." Can I withdraw my funds immediately?
BlockFi is operating under Chapter 11 bankruptcy. While your **BlockFi login** allows you to view your balances, withdrawals of most assets (especially those held in Yield accounts) are halted pending the outcome of the court proceedings. The platform is currently in a "view-only" state. Certain assets held in Wallet accounts may be eligible for a defined withdrawal window, but this is governed by court orders. For all other assets, you must participate in the official claims process, and any potential distributions will be managed through the court-appointed claims agent, not through immediate login withdrawals.
3. I received an email asking for my seed phrase to 'verify' my claim. Is this communication legitimate?
**Absolutely not.** BlockFi, the court, or any appointed claims agent will **never** ask you for your private keys, seed phrases, passwords, or 2FA codes via email or phone. Any such request is a high-confidence phishing attempt designed to steal the remaining crypto you might hold elsewhere. Only trust communications that originate from the official, court-approved case website (e.g., through Kroll, the claims agent) or the email domain specified by BlockFi's official announcement. If you are ever unsure after your **BlockFi login**, cross-reference the information on the official website before taking any action.
4. What is the current status of my collateral that was held against an outstanding BlockFi loan?
The treatment of loan collateral is a complex and evolving aspect of the bankruptcy process. Your collateral is currently subject to court orders. Depending on the type of loan agreement you had, the status of your collateral may be different from assets held in a Wallet or Yield account. You must carefully review the latest disclosure statement and the court filings regarding the treatment of secured claims. After your **BlockFi login**, download all loan statements and collateral records. It is highly recommended to consult with legal counsel specializing in bankruptcy law regarding your specific rights and obligations concerning your collateralized assets in this situation.
5. Where can I download my annual transaction history and tax documents (1099, etc.) for past years?
Even in a view-only state, the ability to access and download historical documentation remains critical. After completing your **BlockFi login**, navigate to the *Statements* or *Tax Documents* section of your account profile. BlockFi is generally required to make these documents available to you for tax filing purposes. If you encounter errors, try a different browser or clear your cache. If the portal access fails entirely, contact the official support team, as they may be able to manually email you the required transaction statements, which are necessary for calculating capital gains and losses for previous tax years.
6. How will I know if a court-approved withdrawal window for Wallet assets has opened, and what is the process?
Official communication regarding court-approved Wallet asset withdrawal windows will be issued directly via email to registered clients and posted prominently on the official, court-approved claims website. After your **BlockFi login**, the dashboard itself should also display a clear announcement if a window is active. The process typically requires successful login, mandatory 2FA confirmation, and whitelisting the destination wallet address. You must strictly adhere to the published instructions and deadlines. Do not rely on social media or unverified news; always confirm the details on the primary claims agent's website before attempting any withdrawal.
7. Has the official deadline for filing a Proof of Claim for my assets already passed?
The official deadline for filing a Proof of Claim (**the Bar Date**) was a crucial date set by the court. While the initial date has likely passed, it is *absolutely critical* that you verify the specific status of your claim on the official case website (usually managed by Kroll). If your claim was scheduled (listed correctly by BlockFi), you may not have needed to file one manually. However, if your claim was not scheduled, listed incorrectly, or if you disagree with the amount, you may have forfeited your right to distribution. Use your **BlockFi login** to find your original account statement and compare it to the scheduled claim amount on the claims agent's portal.
8. Should I use the BlockFi mobile app or the web portal for my **BlockFi login**?
It is recommended to use the official web portal for all critical actions, such as verifying claim amounts, downloading tax documents, or executing a court-approved withdrawal. The web portal typically provides a more stable, full-featured interface for documentation and complex verification processes. While the mobile app should still function for a basic **BlockFi login** and balance viewing, critical forms or links to the claims agent's site are often more reliable and easier to access through a desktop web browser. Always ensure your browser's address bar displays the official, correct BlockFi domain URL to prevent phishing.
9. What is the fundamental difference in how my assets in a BIA (Yield) account versus a Wallet account are treated?
The distinction between BIA (BlockFi Interest/Yield Account) and Wallet assets is the single most important factor in the bankruptcy. Funds in BIA accounts are generally considered property of the bankruptcy estate, meaning they are part of the claims and distribution process. Assets in Wallet accounts, conversely, are often argued to be customer property that BlockFi held in custody. Wallet assets have had a greater likelihood of being returned via court-approved withdrawal windows. When you perform your **BlockFi login**, it is vital to check the exact classification of all your holdings and use this information when referencing your claim documentation to the court-appointed agent.
10. I forgot my password, and I need access to confirm my claim. What is the password reset procedure?
If you are unable to complete your **BlockFi login** due to a forgotten password, select the *Forgot Password* link on the login page. You will receive an email link that directs you to a secured reset portal. This link requires you to pass a mandatory secondary security challenge, usually involving 2FA or correctly answering security questions previously established on your account. Given the context, this security challenge is often non-negotiable. If you fail the challenge, you must initiate a manual identity verification through the support system, which will require significant lead time for processing.
11. Is BlockFi still a regulated entity, and will it ever resume normal operations?
BlockFi is currently operating under the supervision of the U.S. Bankruptcy Court for the District of New Jersey. While it retains necessary licenses for the bankruptcy administration and claims process, it is no longer offering standard retail crypto services like trading, lending, or yield products. The focus is entirely on maximizing asset recovery and distribution to creditors. It is highly unlikely that BlockFi will resume operations as a consumer-facing crypto platform. Therefore, your **BlockFi login** is purely for accessing historical data, managing account information, and participating in the claims process as directed by the court.
12. I tried to send crypto to my old BlockFi deposit address, and it was rejected. Why?
All deposit functionality on the BlockFi platform has been permanently suspended. Any attempt to send cryptocurrency to your former deposit addresses will either be immediately rejected by the system or, potentially, lost entirely if the underlying wallet address has been deactivated or repurposed by the bankruptcy estate. **Do not attempt to send any new funds to BlockFi addresses.** Even after a successful **BlockFi login**, you will see that the deposit interface is disabled. Your primary concern should only be verifying your claim and ensuring you are ready to receive approved distributions to an external wallet you control.
13. What is the status of the BlockFi Rewards Credit Card, and is my accrued crypto reward balance recoverable?
The BlockFi Rewards Credit Card program has been terminated. The underlying credit card itself may have been canceled or transferred to the partner bank. Regarding your accrued crypto rewards, the recoverability is dependent on when those rewards were converted into cryptocurrency and whether they were held in a Wallet or BIA (Yield) account at the time of the bankruptcy filing. Consult the official claims portal. You must use your **BlockFi login** to find the final rewards statement showing the date and amount of your last earned balance to accurately file your claim for that specific portion of your assets.
14. I moved houses and my IP address changed. My **BlockFi login** is now prompting for extra verification. Is this normal?
Yes, this is an expected and robust security feature. Due to the sensitive nature of the current process, BlockFi's system maintains a high sensitivity to IP and device changes. A significant geographical jump or a login from a completely new machine will trigger mandatory secondary verification, even with a correct password. You will likely receive an email with a security link or be prompted for 2FA. This is to ensure no unauthorized party is attempting to hijack your access credentials to download sensitive claim documentation. Simply follow the on-screen instructions to verify your new location after your **BlockFi login** attempt.
15. Is it safe to use a password manager for my **BlockFi login** credentials, or should I enter them manually?
Using a reputable password manager (like 1Password, LastPass, or Dashlane) is highly recommended for generating and storing a strong, unique password for your **BlockFi login**. The security provided by these tools significantly outweighs the risk of manual entry errors or simple passwords. The most crucial safety measure is ensuring that your password manager only autofills credentials on the *exact official domain* of BlockFi. Phishing sites often use slightly altered URLs; a password manager will prevent accidental entry on a malicious site, protecting your primary account access.
16. If my ID or address changed, do I need to update my KYC for my legacy **BlockFi login**?
Yes, if you expect to receive a monetary distribution or participate in a court-approved withdrawal, your identity must be verifiable against the claim. If your official legal name or residential address has changed since you initially verified your account, you must contact support to initiate a KYC update. Failure to do so may lead to significant delays or complications in receiving your funds, as banks and crypto custodians require strict identity verification that matches the court-filed documentation. Ensure you log in using your current credentials and prepare current government-issued ID and address proof.
17. I receive a generic error message after my **BlockFi login** attempt. What are the common causes?
Generic login errors often indicate one of three problems: an incorrect password, a time synchronization issue (if 2FA is involved), or a browser conflict. Clear your browser cache and cookies, or try logging in with a different web browser (Chrome, Edge, or Firefox). If the error persists, it is possible your account was temporarily locked after too many failed attempts, requiring a mandatory timeout period before you can attempt another **BlockFi login**. Wait 30 minutes, ensure you are using the correct URL, and try again with the utmost care when entering credentials and 2FA codes.
18. Why are trading history, market data, and portfolio allocation features now missing after I log in?
Since BlockFi is no longer operating as an exchange or lending platform, most interactive features have been deactivated. The purpose of your current **BlockFi login** is strictly administrative and informational. Trading, borrowing, market data feeds, and portfolio reallocation tools are obsolete. The platform is intentionally streamlined to minimize operational costs and risk. If you require historical trading records for tax purposes, you must use the download link for transaction statements rather than relying on the interactive dashboard features, which are no longer being actively maintained or updated.
19. If I am eligible for distribution, will I need to whitelist an external wallet address to receive funds?
Yes, and this is a critical security step. When court-approved distributions or withdrawal windows become active, you will be required to log into the official portal and specify a secure, external crypto wallet address (or bank account for fiat) where you want the funds sent. This process will include mandatory address whitelisting, which is a feature that locks the destination address for a set period (e.g., 24 hours) after initial entry. This ensures that even if a hacker compromises your **BlockFi login**, they cannot quickly change the withdrawal address to one they control.
20. What is the single, most reliable way to contact official BlockFi support for claim-related questions?
The most reliable and auditable method is through the official, dedicated support ticket system linked from the BlockFi website *after* your successful **BlockFi login**. Do not use direct email addresses you might find online, as these may be outdated or fraudulent. For questions directly related to the claims process (deadlines, scheduled amounts), the most accurate information source is the court-appointed claims agent (e.g., Kroll). All official support channels are designed to provide auditable written records for both the client and the bankruptcy estate, ensuring transparency and accountability in the complex process.
21. After my **BlockFi login**, where can I find the exact value of my scheduled claim that the company filed?
The official scheduled claim value is the amount BlockFi believes it owes you, calculated in USD as of the petition date (November 28, 2022). You can typically find this value in the *Client Claims Portal*, which is a dedicated, secure gateway linked from the main BlockFi website after your **BlockFi login**, often housed on the claims agent's site. This is the figure you should use to check against your own records. If the amount is incorrect or if you disagree with the asset classification (e.g., Yield vs. Wallet), you should have filed a manual Proof of Claim before the Bar Date to preserve your right to dispute the scheduled amount in court.
22. Can my current geographical location affect my ability to access the **BlockFi login** or receive distributions?
Yes, while the core **BlockFi login** remains globally accessible for account viewing, restrictions may apply to certain sanctioned or high-risk jurisdictions. If you relocated since signing up, you must update your KYC address through support. Furthermore, certain types of asset distributions (especially those involving fiat currency or complex financial instruments) may be restricted or have different procedural requirements based on the country of your verified residence at the time of distribution. Always verify the current, court-approved distribution plan specific to your jurisdiction to prevent payment failure.